Experienced Repossession Agent

Recovery America; Olde West Chester (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Training & development

Opportunity for advancement

Paid time off

Job summary

Recovery America is seeking serious repossession agents to join our team in a growth phase. We are adding two net-new positions to strengthen our recovery operations and enhance client service.

The role requires a minimum of two years’ wheel-lift/self-loader experience, non-entry level duties, and the ability to work independently on up to 10-hour shifts. Training on policy-compliant best practices is provided.

Qualifications

• Must have proven two years minimum wheel-lift/self-loader experience.
• Not an entry-level role; strong work ethic and character required.
• Must be able to pass pre-employment drug screen and background check.
• Must be 22 years old minimum (insurance requirement).
• Will perform 10-hour shifts and may involve high earnings potential.

Responsibilities

• Engage with clients to discuss outstanding debts and payment options via multiple channels.
• Use negotiation techniques to recover debt while preserving client relationships.
• Document all interactions accurately in the database per policy.
• Provide excellent client service by addressing inquiries and resolving issues promptly.
• Collaborate with team to improve recovery rates and customer satisfaction.
• Maintain professionalism during challenging conversations and ensure confidentiality.
• Stay updated on asset recovery industry regulations and best practices.

Skills

Negotiation

Communication

Data entry

Independent worker

Tools

Clearplan

Cleardata

RDN

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Overview

We are seeking SEROIUS repossession agents. We are adding two NET NEW positions to our team.

Duties

• Engage with clients through various communication channels to discuss outstanding debts and payment options.
• Utilize effective negotiation techniques to facilitate debt recovery while maintaining positive client relationships.
• Document all interactions accurately in our database, ensuring data integrity and compliance with company policies.
• Provide exceptional client services by addressing inquiries and resolving issues promptly.
• Collaborate with team members to develop strategies for improving recovery rates and enhancing customer satisfaction.
• Maintain a professional demeanor while managing challenging conversations with clients.
• Stay updated on industry regulations and best practices related to Asset recovery.

Requirements

• Stand up individual with strong character and proven work ethic
• VERIFIABLE Two years MINIUM proven Wheel Lift/Self Loader experience. This is NOT an entry level position
• Two car flatbed experience is not required but a plus
• MUST BE 22 years old MINIMUM (Insurance Requirement)
• Must PASS Pre-Employment Drug Screen and Background Check
• We do random drug tests on all employees
• Up to 10 hour shifts, these are 100K+ jobs
• We strong prefer experience using Clearplan, Cleardata and RDN but will train the right candidate
• Strong problem-solving abilities and attention to detail
• Ability to work independently as well as part of a team in a dynamic environment.
• A commitment to maintaining confidentiality and ethical standards in all interactions

Perks/Benefits

• Fleet vehicle, Either a Dodge 4500 or a Ford F450 (all 2022 and newer and in EXCELLENT mechanical condition)
• Company pays all expenses (Fuel, Maintenance)
• Health Insurance
• Term Life (Company Paid)
• 401(k) savings program with company match