Experienced Parts Advisor

AutoFair Automotive Group; Haverhill (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and Disability insurance

401 K Plan with company match

Paid vacation

World-class training and professional/

Job summary

AutoFair Automotive Group in Massachusetts is seeking a Parts Advisor to join our team. You will oversee the parts sales process, communicate with customers and staff, and ensure the right parts are identified and priced accurately.

This role offers hourly pay with a monthly bonus based on team production, opportunities for growth, and access to world-class training. A strong work ethic and attention to detail are essential.

Qualifications

• 2+ years of automotive parts experience.
• Strong customer service and communication skills.
• Ability to read/interpret parts catalogs and price quotes.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively regarding customer parts status.
• Read and understand the parts catalog when looking up parts.
• Answer calls and provide price quotes and information to customers.
• Verify parts against shop estimates and pricing.

Skills

Automotive parts experience

Customer service

Interpersonal communication

Time management

Education

High School Diploma or equivalent

Tools

Parts catalog software

Job description

We are looking for a Parts Advisor to join our team.

Are you passionate about helping customers?

Do you take pride in getting the right parts for the job the first time?

Would you like to work with a Team of supportive people?

Hourly pay plus a monthly Bonus based on Team production!

Benefits:

• Aggressive & Rewarding Compensation Package
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• World-class training and professional development
• Growth opportunities for career advancement
• Employee vehicle purchase plans
• Discounts on products and services
• Health and wellness

Responsibilities:

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Requirements:

• 2 or more years of automotive parts experience
• Some Saturday shifts are necessary
• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.