Parts Counter Advisor

Palmen Auto Stores; Kenosha (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Commission and bonus

Paid training

Insurance options

401k with company match

Paid time off

Discounts on vehicles and parts

Job summary

Palmen Auto Stores in Kenosha, WI seeks a Parts Counter Advisor to support sales and the service department. You will locate and source parts, provide price quotes, and assist with pricing, billing, and inventory control.

The role requires part knowledge, strong customer service, and the ability to work with a team. You will interact with customers and internal staff, read catalogs, and ensure accurate pricing.

Qualifications

• High School Diploma or equivalent and prior auto parts dealership sales experience.
• Previous dealership parts experience required. GM parts experience preferred.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures including discounts, interest, commissions, proportions, and percentages.
• Valid driver’s license with clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Converse effectively with customers and employees regarding customer parts status.
• Read and understand the parts catalog when looking up specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and pricing aligns with the estimate.

Skills

Interpersonal skills

Time management

Customer service

Mathematical calculations

Education

High School Diploma or equivalent

GM parts experience preferred

Job description

About The Position

Reporting to our Parts Director, our Parts Counter Advisor is an integral part of our Parts Department responsible for the sales and inventory process. Success in this role requires attention to detail, passion for customer satisfaction, and the ability to problem solve. You'll be expected to assist both our customers and our service department in locating needed parts, some of which can be challenging to attain in today's market. Pricing, billing, and inventory will also be an important part of the process.

What We Offer

• Automotive Industry-leading compensation, competitive wages, commission and bonus plans
• Paid training hours
• Health, Dental, Vision, Life, Short and Long Term Disability, and other insurance options (Full Time Only)
• 401k with company match (Full Time Only)
• Paid time off (Full Time Only)
• Discounts on vehicle purchases and parts

Responsibilities (not limited to):

• Oversee the parts sales process from start to finish
• Converse effectively/efficiently to customers and employees regarding customer parts status
• Read and understand the parts catalog when looking up specific parts
• Answer phone calls, provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate

Qualifications:

• High School Diploma or equivalent and prior auto parts dealership sales experience
• Previous dealership parts experience required. GM parts experience preferred
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and your support. It is our promise to treat you like family andwe're excited you're here. Palmen Auto Stores have been family owned and operated by the Palmen family for 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you’re working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business. Curious if Palmen Auto Stores is the place for you? We're looking for sharp minded, energetic and motivated team players that can be a culture add to our current staff.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.