Experienced Medical Scheduler

Pandya Medical Center; Duluth (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Aetna Health insurance

Aetna Dental and Vision plans

Aflac Supplementalinsurance plans

401K match plan with up to 4% by Pand

Paid Time Off

Job summary

Pandya Medical Center in North Atlanta seeks a patient-focused front desk associate to handle high-volume calls, schedule appointments, and verify insurance while delivering exceptional service to patients and families.

You will multitask across scheduling, intake, and EMR documentation, ensuring accuracy and HIPAA compliance in a fast-paced setting. A strong team player with empathy is essential.

Qualifications

• Knowledge of healthcare EMR system required.
• Excellent communication with patients, clinics, and coworkers.
• Ability to multitask effectively during high-volume calls.
• Adheres to HIPAA and confidentiality requirements.

Responsibilities

• Scheduling patient appointments.
• Answering high volume incoming calls.
• Provide excellent customer service to patients and family members.
• Verify patient account and insurance information.
• Manage and respond to answering service messages and requests.
• Update patient demographics.
• Scans and routes documents in EMR.

Skills

Patient communication

Multitasking

Calm communication

HIPAA compliance

Teamwork

Education

High School Diploma

Tools

EMR software

Job description

Culture and Values:

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Essential Duties and Responsibilities:

• Scheduling patient appointments
• Answers high volume incoming calls
• Provide excellent customer service to patients and family members.
• Communicate in a manner consistent with positive patient relations.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Update patient demographics
• Verify patient account and insurance information.
• Manage and respond answering service messages and requests
• Collecting balances, if not collected, advise the balance will be due at the time of service.
• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
• If requested provider not available, offers to accommodate on another provider schedule
• Keeps record of number of calls managed and addressed to the highest customer satisfaction.
• Assists in distribution of faxes and scans throughout the day in EMR.
• Scans reports / paperwork as needed into the EMR.
• Informs manager of any problems and possible alternative solutions.

Knowledge, Skills and Abilities:

• Knowledge of healthcare EMR system required
• Skill in communicating effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Must be able to work independently or as part of a team.

Education and Experience Required:

• Minimum High School Diploma
• Ability to demonstrate strong communication and customer service skills
• Previous medical practice or call center experience strongly preferred

Salary range: $19.00 - 21.00/hr

Benefit Eligibility - After 90 day waiting period

• Aetna Health insurance
• Aetna Dental and Vision plans
• Aflac Supplementalinsurance plans
• 401K match plan with up to 4% by Pandya Medical Center
• Paid Time Off