Experienced Medical Records and Demand Specialist (Spanish/English)

Washington Auto Law; Washington (District of Columbia); On-site; MXN 746,000 - 1,213,000; Full time

Benefits offered by this job

Work from home

Job summary

Washington Auto Law is seeking a Medical Records and Demand Specialist to manage the collection, organization, and review of medical records and billing, and to draft and submit settlement demands. This role requires meticulous attention to detail, proactive communication, and deadline-driven work in a fast-paced environment.

You will collaborate with clients, medical providers, and teammates to move cases smoothly from medical records to demand submission, with a schedule that supports

Qualifications

• Must be fluent in English and Spanish.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy.
• Experience with case management systems (e.g., Filevine).
• Able to work independently and with a team.

Responsibilities

• Request and collect medical records and billing from providers.
• Follow up with providers to ensure timely receipt of records.
• Resolve billing discrepancies with providers.
• Create and process expenses for obtaining records.
• Review and organize all medical records and billing documents.
• Maintain well-organized records within the case management system.
• Draft comprehensive settlement demands for clients who have been injured.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Written and verbal communication

Deadline management

Case management systems (Filevine)

Independent with teamwork

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Filevine

Job description

Job Title: Medical Records and Demand Specialist

Location: Washington Auto Law

Reports To: Medical Records and Demands Dept Team Lead

Schedule: Monday - Friday 8:30am-5:00pm PST

At Washington Auto Law, we are dedicated to making a difference. Our mission is to provide exceptional service to our clients, ensuring they receive the justice and support they deserve. Every team member plays a vital role in achieving this mission by fostering a client-focused, efficient, and collaborative environment.

Position Summary

The Medical Records and Demand Specialist is responsible for managing the collection, organization, and review of medical records and billing, as well as drafting and submitting settlement demands. This role requires strong attention to detail, proactive communication, and the ability to manage deadlines in a fast-paced environment. The Specialist works closely with clients, medical providers, and internal team members to ensure cases progress efficiently from medical records to demand submission.

Duties and Responsibilities

• Request all medical records and billing from providers.
• Follow up consistently with medical providers to ensure timely receipt of records and billing.
• Communicate with providers to resolve any discrepancies in billing.
• Create and process expenses related to obtaining medical records and billing.
• Review, upload, and properly organize all medical records and billing documents.
• Clean, separate, and maintain well-organized medical records within the case management system.
• Prepare comprehensive and compelling demand letters on behalf of the clients who have been injured in accidents. This includes summarizing the facts, outlining injuries, medical treatment, associated costs, and providing a clear demand for compensation
  

Required Skills/Abilities

• Fluent in English and Spanish- Required.
• Strong Communication skills.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet strict deadlines.
• High attention to detail and accuracy.
• Experience with case management systems (e.g., Filevine preferred).
• Ability to work independently while collaborating with a team.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Minimum of 1-2 years experience working in a Personal Injury Law Firm.
• Minimum 1-2 years of experience working with medical records in a legal or healthcare setting.
  
• Experience handling large volume of cases in a legal or healthcare setting.

Working Conditions

• Maintain a professional, distraction-free workspace equipped with a reliable computer, high-speed internet, headset or phone, and a dedicated desk or workspace. The setup should support productivity, confidentiality, and seamless communication with clients and the team.
  

Benefits

• Opportunities for advancement
• Professional development assistance
• Work from home