V108 - PI Records Case Manager

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck LLC is seeking a dependable PI Records Case Manager to support a busy legal team by handling medical records, bills, liens, and other documentation while maintaining accurate case information and timely follow ups.

The role emphasizes data entry, strong organization, and reliable communication in a bilingual (Spanish/English) environment, with a collaborative team and accountability at the core.

Qualifications

• 1–2 years of experience as a case manager.
• Personal Injury experience required.
• Excellent customer service and communication skills.
• Fluency in Spanish and English.
• Strong attention to detail and organizational ability.
• Ability to complete tasks and follow ups timely.
• Experience with data entry and case information management.
• Experience using FileVine for case management.

Responsibilities

• Collaborate with the legal team to support ongoing personal injury matters.
• Take ownership of tasks with high accuracy and timeliness.
• Provide dependable customer service and professional communication.
• Follow up on outstanding records, bills, liens, and documentation.
• Perform accurate data entry and maintain organized case information.
• Support case management by keeping medical documentation up to date.
• Request and organize medical records and related documentation.
• Obtain and organize medical records, bills, and lien information.
• Use FileVine to support case management activities.

Skills

Bilingual Spanish & English

Customer service

Attention to detail

Data entry

Organization

Time management

Ownership mindset

Communication

Tools

FileVine

Job description

Job Duck is seeking a dependable and detail-oriented PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. In this role, you will help keep personal injury matters organized by obtaining medical records, bills, liens, and other medical documentation while maintaining accurate case information and completing timely follow ups. You will contribute to an efficient case management process through careful data entry, strong organization, and reliable communication. The ideal candidate takes ownership of their responsibilities, maintains high standards, and thrives in a collaborative environment where accuracy and accountability matter. This is an excellent opportunity for a bilingual professional who combines strong customer service skills with consistent follow through.

Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities

• Collaborate effectively with the legal team to support ongoing personal injury matters.
• Take ownership of assigned tasks and maintain high standards of accuracy, timeliness, and attention to detail.
• Provide dependable customer service and professional communication while completing assigned responsibilities.
• Conduct timely follow ups regarding outstanding records, bills, liens, and documentation.
• Complete accurate data entry and maintain organized case information.
• Support case management activities by keeping required medical documentation organized and up to date.
• Request medical records and supporting medical documentation from appropriate sources.
• Obtain and organize medical records, bills, and lien information for personal injury matters.
• Use Filevine to support case management and documentation activities.

Requirements

• 1-2 years of experience working as a case manager
• Personal Injury experience required
• Strong customer service and communication skills
• Professional fluency in Spanish and English
• Excellent attention to detail
• Strong organizational and time management skills
• Ability to take ownership of assigned responsibilities
• Dependable and accountable work style
• Ability to complete tasks and follow ups in a timely manner
• Strong teamwork and collaboration skills
• Ability to maintain high standards of accuracy and organization
• Effective data entry and case information management skills
• Ability to work with Filevine for case management activities

Location & Hours

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate

Software & Tools

• Software and Tools Required: - CRM: FileVine Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)
• Languages: English, Spanish