Lead Heavy-Duty Service Advisor

Regional Truck and Trailer; Town of Henrietta (NY); Sur place; USD 50 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health

Vision

Dental

LifeInsurance

Paid Time Off

Paid Vacation

Sick Leave

Continued Education

Training

Mentorship

Monthly Incentives

Résumé du poste

Regional International is seeking a seasoned Service Writer to manage the intake and flow of incoming work, communicate with customers and coordinate with internal departments. You will greet customers, collect detailed repair information and prepare clear repair orders with accurate quotations.

Applicants should have at least 5 years in the medium/heavy-duty truck industry, hold a valid Class A CDL, and demonstrate strong written and verbal communication skills.

Qualifications

• 5+ years in the medium/heavy-duty truck industry.
• Class A CDL is required.
• Strong written and verbal communication skills.
• Ability to work shifts for coverage.

Responsabilités

• Receive and flow incoming work, communicating with customers and internal departments.
• Greet customers and collect vehicle and customer information for repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues clearly and accurately.
• Obtain customer signature on repair orders and provide copies.
• Understand warranty guidelines and approval processes during write up and repair.
• Determine payment method and PO requirements at write up.
• Monitor progress of repairs and update customers with status changes.
• Ensure vehicles are parked in assigned areas and keys are stored securely.
• Explain completed work and charges to customers.
• Stay updated on warranty policies and product changes.
• Utilize ISIS at write up.

Connaissances

Experience in heavy-duty trucking

Customer service

Communication

Team player

Organizational skills

Professional demeanor

Shift flexibility

Microsoft Office

Formation

Class A CDL

Outils

ISIS

Microsoft Office

Description du poste

Regional International is seeking a seasoned Service Writer to manage the intake and flow of incoming work, communicate with customers and coordinate with internal departments. You will greet customers, collect detailed repair information and prepare clear repair orders with accurate quotations.

Applicants should have at least 5 years in the medium/heavy-duty truck industry, hold a valid Class A CDL, and demonstrate strong written and verbal communication skills.