Experienced ER Coordinator

VCA Animal Hospitals, Inc; Ontario (CA); On-site; CAD 41,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

CE allowance

Pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an ER Coordinator to join the Client Service Representative Team in a fast-paced veterinary hospital setting in Ontario, CA. The role requires attention to detail and strong communication to maintain customer trust and coordinate care with multiple DVMs and staff.

The ER Coordinator will handle daily billing, coding, and patient account management, ensuring accurate charges and timely updates to owners.

Qualifications

• Requires excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment.
• Basic understanding of medical billing and coding concepts.

Responsibilities

• Captures and reviews daily charges and ensures correct coding and billing.
• Communicates with providers, staff, and clients to obtain missing information and update on finances.
• Posts payments to patient accounts and balances daily.
• Assists with patient accounts closure and research billing discrepancies.
• Maintains professional relationships with team members and follows attendance policies.
• Supports CSRs and coordinators as needed.

Skills

Attention to detail

Strong communication

Teamwork

Job description

If you are interested in transferring to a hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 15 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for an experienced motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

SUMMARY

As part of the Client Service Representative Team, the Coordinator will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The ER Coordinator, must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, be able to work well with ER Staff, multiple DVMs, other teams, have outstanding communication skills, and the ability to work unsupervised.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.
• Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/s received or being received by patients
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting
• Must maintain professional and courteous relationships with all team members at all times.
• Must have predictable and consistent attendance and follow all attendance and lunch policies
• Alerts department manager of any issues needing further research.

SECONDARY RESPONSIBILITIES

• Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.
• Utilizes the correct coding initiative when billing for multiple services during the same encounter
• Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.
• Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. ie Helping the client apply for Care Credit, offer appropriate financial advice
• Utilizes various coding and billing references to resolve complex billing scenarios.
• Consistently follows internal coding and billing protocols and policies.
• Demonstrates a commitment to expand coding & billing knowledge by participating in various continuing education opportunities each year.
• Demonstrates a positive willingness to take on additional assignments and responsibilities.
• Assisting CSRs and other Coordinators when needed.

COMPENSATION

Compensation: $21-24 hour Compensation is negotiable based on education, experience, and other relevant credentials. $4/hr Shift differential available for weekend and later hours. This position will be full-time (4) 10-hour shifts and will include at least 1 weekend day (Saturday or Sunday) each week.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), CE allowance, generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com