Experienced Customer Service Representative

Pet Services of Washington, P.S.; Eugene (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation and sick time

401(k) retirement plan

Employee pet discounts

Job summary

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our four-doctor general practice. You will be the welcoming face of the hospital, helping set the tone for visits and building trust with pet parents.

We value individuals with a positive attitude, strong communication skills, and a passion for superior client service. This full-time role offers growth and a supportive team environment in a community-centric clinic.

Qualifications

• Experience in customer service or front desk roles is preferred.
• Ability to greet clients and manage client-pet introductions professionally.
• Excellent communication and a friendly, helpful demeanor.

Responsibilities

• Greet clients and assist them and their pets into exam rooms
• Answer and direct incoming telephone calls
• Schedule and confirm appointments
• Conduct follow-up calls and outreach to prospective clients
• Present and explain services and fees, including processing payments
• Recommend and assist with product and service purchases
• Educate clients on basic pet care and non-medical topics
• Maintain accurate records, charts, reports, and correspondence
• Support hospital cleanliness and upkeep both inside and outside

Skills

Positive attitude

Strong communication

Client service

Job description

Join Our Family at VCA Delta Oaks Animal Hospital

Position: Customer Service Representative

Location: Eugene, OR

Employment Type: Full-Time

Are you seeking a hospital team that fosters connection and collaboration, while providing the support and resources to help you thrive professionally? If so, we would love to connect with you.

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our one-of-a-kind, four-doctor general practice.

About Us

VCA Delta Oaks has a long-standing client base, often serving multiple generations of families and their pets. We are proud of the exceptional care we provide and the relationships we build with our clients. Located in Eugene, our hospital offers access to a wide range of outdoor activities and a vibrant local restaurant and brewery scene.

Position Overview

As a Client Service Representative (CSR), you are the welcoming face of our hospital and a vital part of our client experience. You help set the tone for every visit and build lasting trust with pet parents.

Key Responsibilities

• Greet clients and assist them and their pets into exam rooms
• Answer and direct incoming telephone calls
• Schedule and confirm appointments
• Conduct follow-up calls and outreach to prospective clients
• Present and explain services and fees, including processing payments
• Recommend and assist with product and service purchases
• Educate clients on basic pet care and non-medical topics
• Maintain accurate records, charts, reports, and correspondence
• Support hospital cleanliness and upkeep both inside and outside

Who We're Looking For

Whether you're an experienced CSR or new to the field and seeking mentorship, our team is excited to meet you. We value individuals with a positive attitude, strong communication skills, and a passion for providing excellent client service.

Why Join the VCA Family?

• Access to the resources of a large veterinary network
• Career development and leadership opportunities
• Tuition support and continuing education allowances
• Veterinary Technician license reimbursement
• Mental wellness resources (e.g., Headspace subscription)
• Competitive compensation and referral bonuses
• Comprehensive benefits including:
• Medical, dental, and vision insurance
• Life, long-term, and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k) retirement plan
• Generous employee pet care discounts
• *Benefits and programs may vary based on role and location.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer.

For a complete EEO statement please see our career page at vcacareers.com.