Experienced Customer Service & Order Specialist

Motion; Salisbury (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Salisbury, NC to accurately determine and meet customer expectations. The role involves handling inquiries, quotes, and order entry, with potential for guiding junior reps and supporting key customers.

The position emphasizes negotiation, inventory coordination, and timely problem resolution, contributing to branch profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; 3–5 years related experience or equivalent.
• Excellent communication skills (written and verbal) and customer-focused approach.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Strong computer skills and familiarity with order entry systems and basic software.
• Strong negotiation skills and understanding of pricing within set parameters.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry, with more complex inquiries as experience grows.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• May adjust pricing for non-contract customers to meet demand while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels meet customer needs and expedites backorders as needed.
• Determines cost-effective shipping methods and may handle returns.
• Assists less experienced staff and supports specific customers as needed.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Negotiation

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Salisbury, NC to accurately determine and meet customer expectations. The role involves handling inquiries, quotes, and order entry, with potential for guiding junior reps and supporting key customers.

The position emphasizes negotiation, inventory coordination, and timely problem resolution, contributing to branch profitability and customer satisfaction.