Experienced Collision Estimator - Repair Planner

michaeljordannissan; Durham (NC); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Eye care

Life insurance

401(k) plan

Employee pricing

Job summary

Michael Jordan Nissan in Durham, NC is seeking an Experienced Collision Estimator - Repair Planner for a full-time role. You will create complete estimates and repair plans in CCC ONE, guiding vehicles from first contact to delivery while researching OEM procedures and calibration needs.

You’ll maintain proactive communication with customers and insurers and coordinate with teams to optimize cycle time and profitability.

Qualifications

• Proficiency with CCC ONE and OEM repair knowledge.
• Strong organization, documentation, and customer-service skills.
• Ability to manage multiple repairs effectively.

Responsibilities

• Create complete and accurate estimates and repair plans in CCC ONE.
• Guide vehicles from initial contact through final delivery.
• Collaborate with technicians, parts and paint teams, vendors, and management to monitor progress and ensure customer satisfaction.

Skills

CCC ONE

Valid driver's license

OEM repair procedures

customer-service

multi-tasking

Tools

CCC ONE

Job description

Michael Jordan Nissan in Durham, NC is looking for a full-time Experienced Collision Estimator - Repair Planner to join our growing team. This is your opportunity to put your expertise to work in a fast-paced, rewarding environment where your skills make a direct impact every day. If you're ready to take ownership of repairs, build strong customer relationships, and grow with a respected organization.

As our Experienced Collision Estimator - Repair Planner, you'll earn competitive hourly compensation based on experience and performance. We're also proud to offer an excellent company-wide benefits package, including:

• Health insurance
• Dental coverage
• Eye care
• Life insurance
• 401(k) plan
• Employee pricing

THE TYPE OF EXPERIENCED COLLISION ESTIMATOR - REPAIR PLANNER WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Valid driver's license
• Proficiency with CCC ONE
• Working knowledge of OEM repair procedures and modern vehicle technology
• Excellent organization, documentation and customer-service skills
• Ability to manage multiple repairs effectively
• Professional appearance, positive attitude, and dependable attendance

At least three years of collision estimating or repair-planning experience and DRP experience are preferred.

WHAT IT'S LIKE TO BE OUR EXPERIENCED COLLISION ESTIMATOR - REPAIR PLANNER

This is a full-time position, with shifts varying within normal business hours.

In this role, you'll create complete and accurate estimates and repair plans in CCC ONE while guiding vehicles from initial contact through final delivery. You'll research OEM repair procedures, identifying scanning and calibration requirements, handling supplements and insurance documentation, and maintaining proactive communication with customers and insurance partners. You'll also collaborate closely with technicians, parts and paint teams, vendors, and management to monitor repair progress, address potential delays, follow up on opportunities, and ensure every repair meets expectations for customer satisfaction, cycle time, profitability, and compliance.

ABOUT OUR COMPANY

Welcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence!

If you're ready to join a respected team that values your expertise and provides an opportunity to make a meaningful impact every day, we want to hear from you.