Experienced Collision Estimator - Repair Planner

Michael Jordan Nissan; Durham (NC); On-site; USD 3,444,000 - 5,510,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Eye care

Life insurance

401(k) plan

Employee pricing

Job summary

Michael Jordan Nissan in Durham, NC is seeking an Experienced Collision Estimator - Repair Planner for a full-time role. You will create accurate estimates and repair plans and coordinate with customers, insurers and technicians to ensure quality and timely repairs.

You’ll use CCC ONE, apply OEM repair procedures, manage multiple repairs, document thoroughly, and maintain strong customer relationships while meeting company standards for cycle time and profitability.

Qualifications

• Valid driver's license.
• Proficiency with CCC ONE.
• Working knowledge of OEM repair procedures and modern vehicle technology.
• Excellent organization, documentation and customer-service skills.
• Ability to manage multiple repairs effectively.
• Professional appearance, positive attitude, and dependable attendance.
• At least three years of collision estimating or repair-planning experience and DRP experience are preferred.

Responsibilities

• Create complete estimates and repair plans in CCC ONE.
• Guide vehicles from initial contact through final delivery.
• Research OEM repair procedures, scanning and calibration requirements.
• Collaborate with technicians, parts and paint teams, vendors and management to monitor progress and ensure customer satisfaction.

Skills

Valid driver's license

Excellent organization

Documentation

Customer service

Manage multiple repairs

Professional appearance

Positive attitude

Dependable attendance

Tools

CCC ONE

Job description

Michael Jordan Nissan in Durham, NC is looking for a full-time Experienced Collision Estimator - Repair Planner to join our growing team. This is your opportunity to put your expertise to work in a fast-paced, rewarding environment where your skills make a direct impact every day. If you're ready to take ownership of repairs, build strong customer relationships, and grow with a respected organization.

As our Experienced Collision Estimator - Repair Planner, you'll earn competitive hourly compensation based on experience and performance. We're also proud to offer an excellent company-wide benefits package including:

• Health insurance
• Dental coverage
• Eye care
• Life insurance
• 401(k) plan
• Employee pricing

THE TYPE OF EXPERIENCED COLLISION ESTIMATOR - REPAIR PLANNER WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Valid driver's license
• Proficiency with CCC ONE
• Working knowledge of OEM repair procedures and modern vehicle technology
• Excellent organization, documentation and customer-service skills
• Ability to manage multiple repairs effectively
• Professional appearance, positive attitude, and dependable attendance

At least three years of collision estimating or repair-planning experience and DRP experience are preferred.

WHAT IT'S LIKE TO BE OUR EXPERIENCED COLLISION ESTIMATOR - REPAIR PLANNER

This is a full-time position, with shifts varying within normal business hours.

In this role, you'll create complete and accurate estimates and repair plans in CCC ONE while guiding vehicles from initial contact through final delivery. You'll research OEM repair procedures, identifying scanning and calibration requirements, handling supplements and insurance documentation, and maintaining proactive communication with customers and insurance partners. You'll also collaborate closely with technicians, parts and paint teams, vendors, and management to monitor repair progress, address potential delays, follow up on opportunities, and ensure every repair meets expectations for customer satisfaction, cycle time, profitability, and compliance.

ABOUT OUR COMPANY

Welcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence!

If you're ready to join a respected team that values your expertise and provides an opportunity to make a meaningful impact every day, we want to hear from you. Our initial application process is fast, simple, and mobile-friendly.