Experienced Canon Copier/ Printer Field Service Technician

Pacific Office Automation Inc.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Job summary

Pacific Office Automation Inc. is looking for an Experienced Canon Copier/Printer Field Service Technician to join our service team in San Antonio, TX. The ideal candidate will have excellent communication skills and a certification in Canon products.

The role involves performing service calls, conducting tech-assists, and maintaining technical knowledge of printers. We offer competitive benefits, including medical, dental, vision insurance, and a matched 401k.

Qualifications

• Proven troubleshooting skills handling digital office equipment.
• Ability to seek out relevant information prior to making decisions.
• Self-starter with the ability to work extra hours during peak periods.

Responsibilities

• Perform service calls on machines showing excessive activity.
• Conduct tech-assist calls with other service team members.
• Maintain technical knowledge on all product lines.

Skills

Excellent communication skills

Strong customer service skills

Exceptional mechanical aptitude

Strong relationship management skills

Strong computer literacy

Education

Certification and hands-on experience with Canon products

Job description

Experienced Canon Copier/ Printer Field Service Technician

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states TX, OR, WA, CA, AZ, NM, NV, UT, ID, CO, WV & HI. With over 50 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

We are looking for an Experienced Canon Copier/ Printer Field Service Technician to join our service team in San Antonio, TX.

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co‑workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line‑item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
• Perform tech‑assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self‑starter with the ability to work extra hours as necessary and during peak periods.
• Certification and hands‑on experience with Canon product lines is required.
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.