Experienced Canon Copier/ Printer Field Service Technician

pacificoffice; Austin (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Job summary

Pacific Office Automation in San Antonio, TX is seeking an Experienced Canon Copier/Printer Field Service Technician to join our service team. You will service and repair office imaging devices on-site, perform diagnostics, and provide proactive maintenance for sustained uptime.

The role requires strong communication, customer service, and problem-solving skills; training and certification opportunities are provided to keep you current with evolving technology.

Qualifications

• Excellent communication skills, verbal and written.
• Strong relationship management with customers, vendors, and employees.
• Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment.
• Effective organizational skills and ability to manage conflicting demands.
• Demonstrates initiative and ability to seek information before decisions.
• Strong ethics and ability to work as part of a team.
• Fiery / controller experience is a plus.

Responsibilities

• Routinely demonstrates and promotes a positive work culture.
• Communicates effectively with coworkers, customers, and vendors.
• Meets or exceeds productivity goals and inventory integrity targets.
• Maintains technical knowledge on all products in the field.
• Assists Sales with demos as requested.
• Performs service calls on machines listed in reports.
• Services machines for assigned major or escalated accounts.

Skills

Communication

Customer service

Relationship management

Mechanical aptitude

Troubleshooting

Organization

Initiative

Team player

Tools

Fiery / controller

Job description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states TX, OR, WA, CA, AZ, NM, NV, UT, ID, CO, WV & HI. With over 50 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for an Experienced Canon Copier/ Printer Field Service Technician to join our service team in San Antonio, TX.

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Assist Sales department with sales demos as requested.
• Perform service calls on those machines showing up on "Excessive Activity and 3 and 30" report.
• Perform tech-assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce', FP Mail, Kyocera, Riso, Kodak

Certification and hands-on experience with Canon product lines is required

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

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