Experienced Call Center Agent (or Medical Receptionist)

HealthSource of Ohio; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Incentive bonuses & merit increases

Paid Time off

Long-Term Sick Bank hours

Full Health Benefits Package

Courtesy Care Benefits

HSA funds

Student Loan Forgiveness program

Tuition reimbursement

Complimentary scrubs

Job summary

HealthSource of Ohio is seeking a Medical Call Center Agent to handle patient inquiries, screen requests, and schedule appointments while maintaining confidentiality and accuracy.

The role requires a high school diploma, solid computer skills (Windows, email, EHR data entry), and 1–2 years in a call center or medical receptionist setting; prior experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills with Windows OS, email and EHR data entry.
• 1–2 years call center or medical receptionist experience preferred.

Responsibilities

• Respond to patient inquiries promptly while maintaining confidentiality.
• Screen and process medical service requests and telephone inquiries.
• Facilitate patient access and ensure accurate scheduling and clinical messaging.
• Communicate clearly between patients and providers and relay instructions.

Skills

Windows OS

EHR data entry

Email

Education

High School Diploma or Equivalent

Job description

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, Courtesy Care Benefits & HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Complimentary scrubs

Do you have what it takes to be a Medical Call Center Agent:

• High School Diploma or Equivalent required
• Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
• 1-2 years Call Center experience or Medical Receptionist experience preferred

A day in the life of a HSO Medical Call Center Agent:

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who We Are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Visit our social media to learn more about HSO.

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move aboutHealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran