Experienced Bicycle Technician

Child Care Resources Inc; Davis (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a highly motivated Bicycle Technician to join their dynamic team. In this role, you will be responsible for assembling and repairing bicycles, providing exceptional customer service, and mentoring less-experienced technicians. The ideal candidate will have a strong background in bicycle mechanics, a passion for cycling, and a proactive approach to problem-solving. This position offers a fun and rewarding work environment with competitive wages and flexible scheduling, making it a perfect opportunity for those who love bikes and customer interaction.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Flexible Scheduling

Bonus Opportunities

Qualifications

• 3+ years of experience as a technician in a top-level bicycle shop.
• Ability to build and repair modern and older bicycles, including e-bikes.

Responsibilities

• Assemble and prepare bikes for sale and perform service functions.
• Provide excellent customer service and handle warranty claims.

Skills

Bicycle Mechanics

Customer Service

Problem Solving

Attention to Detail

Team Collaboration

Tools

Point of Sale Software

Job description

Summary

The area's top cycling store is looking for one highly motivated and skilled, experienced Bicycle Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.
• Handle warranty claims and solve other complex problems.
• Teach and supervise less-experienced technicians.

You are

• Dependable
• Detail-oriented
• Adaptable
• Proactive
• Positive
• People-oriented
• Problem solver

Requires three or more years of increasingly responsible full-time work experience in a top-level bicycle shop.

Duties

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of all types of bicycles and related products.
• Perform quality control on the completed work of other technicians; teach or coach as necessary.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used, work performed and complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and/or to the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager.
• Maintain shop cleanliness including bench and common workspace.
• Assemble, tune and test ride new bicycles.
• Install, repair, and replace components and accessories, from cranksets to spokes to saddles and lighting systems.
• True wheels radially, laterally and to spoke tension specifications.
• Install and adjust brakes and brake pads on rim brakes and disc brakes. Install and bleed hydraulic disc brake systems.
• Adjust, repair and rebuild bicycle suspension components.
• Evaluate, adjust and replace drivetrain components such as chains, cassettes, derailleurs and shifters.
• Replace or install tires, tubes, tire liners and tubeless tire systems of all kinds.
• Clean and lubricate bicycle parts.
• Other duties as needed/ assigned.

Requirements

In all candidates, we're looking for:

• Three or more years' experience working as a technician/mechanic in a top-level bicycle shop
• Skill at building, maintaining and repairing modern and older bikes, including electric-assisted bicycles (e-bikes)
• Excellent reference/s from previous employer/s
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to use Point of Sale, timekeeping, scheduling and other common business software on networked computers.
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule including some evenings and weekends
• Ability to periodically lift 40 pounds

Nice To Haves

The best candidates will also have:

• Personal experience riding bikes: commuting, family, road racing, mountain biking, gravel, long-distance touring, etc (depth of experience in at least two of these)
• Experience riding, building and servicing electric-assist bicycles (e-bikes)
• Experience rebuilding and tuning bicycle suspension systems
• Experience servicing hydraulic brake systems
• Experience installing, servicing and troubleshooting electronic shifting systems
• Advanced product and service training from major manufacturers including Sram, Shimano, Bosch and Specialized
• Management experience in a busy, successful bicycle store

Benefits

We Offer Our Employees:

• A fun, healthy and rewarding work environment
• Competitive wages
• Flexible scheduling
• Bonus opportunities
• Health, Dental & Vision insurance
• Paid vacation
• Jury Duty, Family and other types of paid leave