Equipment Service Technician

STERIS; Middleton (WI); Remote; USD 47,000 - 67,000; Full time

Job summary

A leading company in medical equipment manufacturing seeks an Equipment Service Technician. This remote role involves troubleshooting and repairing medical devices in customer settings. Ideal candidates are mechanically inclined with a strong customer focus, required to engage with cross-functional teams. Competitive salary and comprehensive benefits package included.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Company Vehicle

401(k) with company match

Tuition reimbursement

Qualifications

• 4+ years of work experience, with 2 years in a mechanical/technical role.
• Valid driver's license.
• Basic computer skills and effective written/oral communication.

Responsibilities

• Troubleshoot and repair medical equipment.
• Manage time to complete service calls and maintenance autonomously.
• Work cross-functionally with tech support and engineering.

Skills

Mechanical skills

Effective communication

Customer engagement

Education

High School Diploma or GED

Associates degree or related certifications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience workingin HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Wisconsin.

What You'll Do As An Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.
  
  

The Experience, Skills And Abilities Needed

Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
  
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career
  
  

Pay range for this opportunity is $47,750.00 - $66,937.50.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:

STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing and Hospitals and Health Care

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