ROI Technician

Banner Health; Sacramento (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks an ROI Technician to join their remote team. The role involves processing high volumes of medical records requests and ensuring compliance with regulations while providing excellent service. Ideal candidates will possess medical records knowledge, attention to detail, and a customer-oriented approach. This full-time position operates from home, offering a dynamic environment for personal and professional growth.

Qualifications

• 1 year of Medical Records experience required.
• Knowledge of health information practices.
• Strong organizational skills necessary.

Responsibilities

• Compile, process, and maintain patients' medical records.
• Ensure the proper release of information in accordance with HIPAA.
• Provide customer service related to release of information functions.

Skills

Attention to detail

Customer service skills

Technical skills

Education

High school diploma/GED

Post-high school education in medical records

Job description

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Estimated Pay Range:

$17.93 - $26.89 / hour, based on location, education, & experience.

Department Name:

HIMS Release of Informtn-Corp

Work Shift:

Varied

Job Category:

Revenue Cycle

Estimated Pay Range:

$17.93 - $26.89 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

We are looking for an ambitious and team-oriented member for our Release of Information – ROI STAT Fax processing family! Enjoy the benefits of a 100% remote work environment (no more commuting), a team of 28 friendly and supportive peers and a Leader who enjoys mentoring to help propel her staff to greatness! On the STAT Fax team, we process a high-volume of incoming medical records requests from community providers, hospitals and specialists all across the country. Ensuring we provide these records in a timely manner to allow for our patients’ continuity of care is what drives us each day.

As a fully Remote - Release of Information – ROI Technician | Medical Records / HIMS you will be responsible for compiling, processing, maintaining and confirming the proper release of patients’ medical records remotely. You provides support to Document Imaging for day shift, to maintain continuity of care and integrity of patient health record. HIMS Technicians will ensure all regulatory requirements of Banner are followed, as well as reconcile medical record activity, maintain records in centralized locations, retrieve charts, and scan, index, and validate records. Familiarity with Cerner and/or MRO is a bonus! Bring your medical records knowledge, attention to detail and technical skills to a rewarding career at Banner!

Location: Remote (hours worked will be based on AZ MST time zone)

Full-time: 8am-4:30pm Mon-Fri. Holiday/Weekends rotating

Requirements: 1 yr Medical Records and 1 yr release of information experience.

This is a fully remote role if you live in one of the Banner approved States: AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MD,MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WV, WA, WI & WY.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

Position Summary

This position provides a wide variety of release of information functions for the Banner Health system (hospitals, clinics, urgent care facilities). Processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines.

Core Functions

• Conducts routine high volume continuing care releases of health information in accordance with Banner Health policy and all state and federal laws.
• Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.
• Performs review of requests and logs into electronic health record tool for accounting of disclosure in accordance with Banner Health policy, all state and Federal laws.
• Renames all incoming high volume faxes in accordance to established release of information naming standards.
• Provide customer service and assistance related to RELEASE OF INFORMATION departmental functions to requesters, patients, vendors, providers, ancillary staff, and other departments.
• Performs the document imaging function as required for scanning paper storage records in the specified turnaround time. Assures documents are of good quality and are legible to read.
• Performs distribution of records to requester by faxing, emailing, CD, or paper in a specified turnaround time.
• Perform a variety of other RELEASE OF INFORMATION functions including assistance with answering telephones, returning calls to requesters, and other duties as assigned by RELEASE OF INFORMATION leadership.
• Works under regular supervision using defined processes. Conducts problem solving using a learned expertise in regulations and release of information guidelines. Has assigned responsibility within a department. Internal customers are physicians, office staff, vendors, nursing and ancillary staff. External customers are attorney, insurance payers, and patients. Pays close attention to detail when performing release of information functions.
  
  

Minimum Qualifications

Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and information systems OR high school diploma/GED or equivalent working knowledge and one or more years of experience working with medical records and/or health information management provider office.

Requires the ability to communicate effectively in oral and written formats; requires ability to inspect, read, and analyze written material. Must be able to perform and work on multiple tasks in a high volume environment and organize and prioritize work. Requires good judgment, initiative and problem-solving abilities, along with effective teamwork skills.

Requires strong technical skills in the use of Windows software applications, specialized equipment and multiple databases. Must have strong organizational skills, good customer service and interpersonal skills. Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as multiple EHR applications utilized by the Release of Information department.

Preferred Qualifications

Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or release of information experience preferred.

Additional Related Education And/or Experience Preferred.

Anticipated Closing Window (actual close date may be sooner):

2025-09-27

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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