Equipment Service Technician

Davita Inc.; Madison (WI); Remote; USD 47,000 - 67,000; Full time

Job summary

A leading healthcare company seeks an Equipment Service Technician for a remote role in Madison, WI. The technician will handle troubleshooting and repair of medical equipment, utilizing mechanical skills and teamwork to enhance customer service. Candidates must possess a High School Diploma and have significant experience in a mechanical/technical environment.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Excellent Healthcare, Dental and Vision Benefits

Company Vehicle

Company Cell Phone/Laptop

Tuition reimbursement

401(k) with company match

Qualifications

• 4+ years of work experience, with 2 in a mechanical/technical role.
• Valid driver's license required.
• Basic computer skills necessary.

Responsibilities

• Troubleshooting and repairing medical equipment.
• Managing time effectively for service calls and installations.
• Building relationships with sales teams to enhance customer experience.

Skills

Customer engagement

Effective communication

Mechanical skills

Education

High School Diploma or GED

Associates degree or related certifications

Job description

Equipment Service Technician

Req ID:

49284

Job Category:

Service/Technical Services

Madison, WI, US, 53562

Workplace Type:

Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience workingin HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Wisconsin.

What you'll do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.


• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.


• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.


• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.


• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.


• Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.


• Customer and team engagement experience.


• Effective written and verbal communication skills.


• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).


• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay


• Extensive Paid Time Off and (9) added holidays


• Excellent Healthcare, Dental and Vision Benefits


• Company Vehicle


• Company Cell Phone/Laptop


• Tools, Equipment, Uniforms provided


• Long/Short Term disability coverage


• 401(k) with company match


• Maternity & Paternal Leave


• Additional add-on benefits/discounts for programs such as Pet Insurance


• Tuitionreimbursement and continued education programs


• Excellent opportunities for advancement and stable long-term career

Pay range for this opportunity is$47,750.00-$66,937.50.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
STERIS Benefits

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:

49284

Job Category:

Service/Technical Services

Location:

Madison, WI, US, 53562

Workplace Type:

Remote

Life at STERIS

STERIS Sustainability

Nearest Major Market: Madison



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Technical Support Engineer, Maintenance, Medical Equipment, Electrical, Engineer, Engineering, Manufacturing, Healthcare