Experienced Automotive Service Advisor

The Juris Agency; LaPlace (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement Plan

Company Matching Contributions

Paid Time Off (PTO)

Career Growth Opportunities

Vision Insurance

Short/Long Term Disability

Employee Vehicle Discount Pricing

Clean & Professional Work Environment

Competitive Wages

Job summary

Bayou Automotive in LaPlace, LA is seeking an experienced Service Advisor to be the face of the shop, guiding customers from diagnostics to repairs with clear explanations.

You will greet customers, perform inspections, coordinate with technicians, and maintain honest timelines and estimates. ASE certification is valued but not required.

Qualifications

• Two or more years of experience as a Service Advisor.
• Valid driver's license with a clean driving record.
• Deep knowledge of vehicle maintenance and repair processes.
• Ability to explain complex technical issues in simple terms.
• Experience with automotive shop management software.
• ASE certification is valued but not required.

Responsibilities

• Greet every customer with a smile and create a welcoming environment from the moment they walk through our doors.
• Perform thorough walk-around inspections to identify vehicle needs and document them clearly.
• Maintain open, honest communication with clients regarding repair timelines and cost estimates.
• Coordinate with our technician team to ensure work is completed to our high safety and quality standards.
• Keep our shop database organized and accurate so we can provide consistent service every time.
• Follow up with clients after their service is complete to ensure they are fully satisfied with the work done.

Skills

Customer service

Communication

Automotive knowledge

Problem solving

Team collaboration

Education

ASE certification (preferred)

Tools

Shop management software

Job description

Job Description

At Bayou Automotive, we believe that taking care of a car should be as stress-free as driving one. Located right here in the heart of LaPlace, Louisiana, our shop has grown into a staple for local drivers who want honest work and transparent communication. We aren't interested in high‑pressure sales tactics; instead, we focus on building genuine relationships with our neighbors by providing reliable, expert care for their vehicles. We are looking for an experienced Service Advisor who shares our passion for customer service and high‑quality mechanical work. When you join our family, you aren't just another employee filling a role. You are the face of our shop, the person who bridges the gap between complex engine diagnostics and the driver behind the wheel. We offer a positive, collaborative atmosphere where your expertise is respected and your contributions directly impact the safety and peace of mind of our community. If you love cars and care about people, we would be delighted to have you on our team.

Benefits

• Health Insurance
• Dental Insurance
• Retirement Plan
• Company Matching Contributions
• Paid Time Off (PTO)
• Career Growth Opportunities
• Vision Insurance
• Short/Long Term Disability
• Employee Vehicle Discount Pricing
• Clean & Professional Work Environment
• Competitive Wages

Responsibilities

Greet every customer with a smile and create a welcoming environment from the moment they walk through our doors.

Perform thorough walk‑around inspections to identify vehicle needs and document them clearly.

Maintain open, honest communication with clients regarding repair timelines and cost estimates.

Coordinate with our technician team to ensure work is completed to our high safety and quality standards.

Keep our shop database organized and accurate so we can provide consistent service every time.

Follow up with clients after their service is complete to ensure they are fully satisfied with the work done.

Requirements

Two or more years of experience as a Service Advisor is highly desirable.

Valid driver's license with a clean driving record.

Deep knowledge of vehicle maintenance and repair processes.

Demonstrated ability to explain complex technical issues in simple terms.

Working knowledge of automotive shop management software.

ASE certification is highly valued but not required.