Experienced Auto Service Advisor - Growth & Benefits

Lexus Of El Cajon; Escondido (CA); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

a 401K plan

Flexible Spending Accounts

advancement opportunities

Job summary

North County Cadillac GMC is hiring a Service Advisor in Escondido, CA. You will greet customers, capture vehicle data, and communicate repair options and timelines. You’ll prepare estimates, explain needed work, and keep customers informed as repairs progress.

Experience in a dealership setting helps, with strong MS Office/CDK/ADP skills. The role emphasizes profitability, customer service, and team collaboration in a busy service department.

Qualifications

• Prior experience preferred, but not required.
• Able to perform basic accounting functions and math operations.
• Proficient with MS Office, ADP, CDK and dealership software.
• General knowledge of vehicle mechanical operations.
• Strong communication with customers and technicians.
• High integrity and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Greet customers promptly and professionally.
• Discuss repair needs and gather vehicle data.
• Provide labor and parts estimates and obtain approval.
• Explain required work and timelines to customers.
• Track progress and update customers on changes.
• Ensure payment completion before vehicle release.
• Maintain CSI scores and professional conduct.

Skills

Customer service

Communication

Multitasking

Teamwork

Integrity

Problem solving

Attention to detail

Tools

MS Office

ADP

CDK

Dealership software

Job description

North County Cadillac GMC is hiring a Service Advisor in Escondido, CA. You will greet customers, capture vehicle data, and communicate repair options and timelines. You’ll prepare estimates, explain needed work, and keep customers informed as repairs progress.

Experience in a dealership setting helps, with strong MS Office/CDK/ADP skills. The role emphasizes profitability, customer service, and team collaboration in a busy service department.