Experience tow truck dispatcher

Global Pacific Support; Sugar Land (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT Services is seeking an experienced Tow Truck Dispatcher to manage towing operations efficiently. The ideal candidate will excel in a fast-paced environment, possess strong organizational skills, and ensure customer satisfaction through effective communication and coordination.

Benefits

Competitive Salary

Commission

Flexible Scheduling

Qualifications

• Proven experience as a tow truck dispatcher or similar role.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Receive and process calls from customers requesting towing services.
• Coordinate with tow truck operators to ensure timely service.
• Update customers on service progress and estimated arrival times.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Tools

Dispatch Software

GPS Systems

Job description

Global Pacific Support is seeking an experienced Tow Truck Dispatcher to join our team. In this role, you will manage towing operations to ensure efficient and reliable service for our customers. The ideal candidate will have strong organizational skills, dispatching experience, and thrive in a fast-paced, customer-focused environment.

Key Responsibilities

1. Receive and process calls from customers requesting towing services.
2. Collect vehicle details and location information.
3. Use dispatch software to assign tow trucks and monitor service status.
4. Coordinate with tow truck operators to ensure timely service.
5. Update customers on service progress and estimated arrival times.
6. Keep accurate records of calls, services, and dispatched vehicles.
7. Handle customer inquiries professionally.
8. Work with team members to improve dispatch processes and customer satisfaction.

Requirements

1. Proven experience as a tow truck dispatcher or similar role.
2. Excellent verbal and written communication skills.
3. Proficiency in dispatch software and GPS systems.
4. Ability to multitask in a fast-paced environment.
5. Strong problem-solving and decision-making skills.
6. Knowledge of local road networks is a plus.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
8. Customer service-oriented attitude and professional demeanor.
9. Ability to work well within a team.

Benefits

Competitive salary, commission, and flexible scheduling.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting