Experience tow truck dispatcher

Global Pacific Support; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Houston is looking for an experienced Tow Truck Dispatcher to manage towing operations. The ideal candidate will excel in a fast-paced environment, ensuring customer satisfaction through efficient coordination and communication. This role requires strong organizational skills and proficiency with dispatch software. Join a dynamic team and contribute to improving service delivery and customer experience.

Benefits

Competitive Salary

Commission

Flexible Scheduling

Qualifications

• Experience as a tow truck dispatcher or similar role.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Manage and coordinate towing operations for efficient service.
• Communicate with tow truck operators for timely service delivery.

Skills

Organizational Skills

Communication

Problem-Solving

Tools

Dispatch Software

GPS Systems

Job description

Global Pacific Support is seeking an experienced Tow Truck Dispatcher to join our team. In this role, you will manage and coordinate towing operations to ensure efficient and reliable service for our customers. The ideal candidate will have strong organizational skills, dispatching experience, and thrive in a fast-paced, customer-focused environment.

Key Responsibilities

1. Receive and process calls from customers requesting towing services.
2. Gather vehicle details and location information for service requests.
3. Use dispatch software to allocate tow trucks and monitor service status.
4. Communicate with tow truck operators for timely service delivery.
5. Provide updates to customers regarding arrival times and service progress.
6. Maintain accurate records of calls, services, and dispatched vehicles.
7. Handle customer inquiries professionally and resolve issues.
8. Collaborate with team members to improve dispatch processes and customer satisfaction.

Requirements

1. Experience as a tow truck dispatcher or similar role.
2. Excellent verbal and written communication skills.
3. Proficiency with dispatch software and GPS systems.
4. Ability to multitask and prioritize in a dynamic environment.
5. Strong problem-solving and decision-making skills.
6. Knowledge of local road networks is a plus.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
8. Customer service-oriented with a professional demeanor.
9. Ability to work well within a team.

Benefits

Competitive salary, commission, and flexible scheduling.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting

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