Public Safety Security Dispatcher - Evenings - Medical Center

Houston Methodist; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Public Safety/Security Dispatcher to support security operations. The role involves monitoring security systems, dispatching services, and responding to emergencies while ensuring effective communication and documentation. Candidates should have a strong background in security or police work and excellent customer service skills. This position requires reliability, critical thinking, and the ability to work in stressful situations, making it essential for maintaining safety and security in the facility.

Qualifications

• Five years of police or security related experience, three years in dispatch.
• High School diploma required, Associate's preferred.

Responsibilities

• Monitors CCTV and emergency systems; dispatches security.
• Handles emergency calls and documentation.
• Promotes a positive work environment.

Skills

Critical Thinking

Communication

Customer Service

Education

High School diploma or equivalent

Associates degree in criminal justice

Job description

At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.

• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.

SERVICE ESSENTIAL FUNCTIONS

• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.

• Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.

• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.

• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.

• Provides assistance for emergency situations, including security rounding.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors, operates, and responds to fire, elevator, and security alarms. Responds to hospital codes, alerts and other emergency situations and takes appropriate action.

• Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies.

• Effectively manages expenses associated with outsourcing dispatching services, as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.

• Generates and communicates new ideas and suggestions that improve quality or services within the department.

• Implements actions that promote a workplace safety culture and proactively prevents workplace violence.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• Associates degree in criminal justice or related field preferred

WORK EXPERIENCE

• Five years of police or security related experience of which three years should be police, security or emergency dispatch experience