Experience Strategy Associate - Research, Maps and Insights

Kyndryl Inc.; Frisco (TX); On-site; USD 66,000 - 88,000; Full time

Job summary

Kyndryl is seeking an Associate Experience Strategist for its Frisco AI HUB in Dallas, TX. In this in-person, full-time role you’ll help researchers and designers uncover customer needs and turn insights into practical experience ideas.

You’ll map journeys, translate findings into strategy, and collaborate across disciplines to drive better outcomes for clients. You’ll contribute to research, discovery, and future-state roadmaps while growing hands-on expertise in journey mapping, workshops and

Qualifications

• Bachelor’s degree or equivalent practical experience (recent or expected before start)
• Experience in experience strategy, UX research, service design or related field
• Experience gathering qualitative information through interviews, observation, research projects or similar methods
• Ability to organise information, identify themes and translate findings into clear insights or recommendations
• Experience creating journey maps, experience maps, research summaries, presentations or similar deliverables
• Experience contributing to collaborative projects with people from different disciplines
• Ability to communicate research findings clearly through written, visual or verbal formats
• Interest in building a career in experience strategy, consulting or digital transformation

Responsibilities

• Understand customer needs: plan and conduct interviews, observations and qualitative research to understand people’s needs, behaviors and challenges
• Find patterns: organize and analyze research findings to identify themes and opportunities for improvement
• Build context: develop understanding of customer goals and environments where products/services are used
• Map experiences: create customer journeys and experience maps to make current experiences easier to understand
• Explore opportunities: translate research findings into experience principles, ideas and recommendations
• Imagine what’s next: contribute to future-state journeys and roadmaps showing how experiences could improve
• Work together: partner with colleagues across strategy, research, design, analytics and technology
• Support workshops: help prepare and facilitate design thinking and co-creation sessions
• Tell the story: communicate research findings through presentations and visual storytelling

Skills

UX research

Experience strategy

Interviews

Journey mapping

Education

Bachelor’s degree

Tools

Miro

Mural

Figma

Job description

Kyndryl is seeking an Associate Experience Strategist for its Frisco AI HUB in Dallas, TX. In this in-person, full-time role you’ll help researchers and designers uncover customer needs and turn insights into practical experience ideas.

You’ll map journeys, translate findings into strategy, and collaborate across disciplines to drive better outcomes for clients. You’ll contribute to research, discovery, and future-state roadmaps while growing hands-on expertise in journey mapping, workshops and