Experience Sr Coordinator - Tampa, FL

CBRE Group, Inc.; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator in Tampa to deliver world-class customer service to employees and visitors in a designated building.

You will be the first point of contact, greet guests, issue passes, and escort visitors per security protocols. You will also coordinate phone inquiries, arrange activities, manage work orders, support the team with supplies and meeting coordination, and prepare brand-consistent materials.

Qualifications

• Requires intermediate problem-solving skills and ability to explain complex information clearly.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and a robust inquisitive mindset.

Responsibilities

• First point of contact for visitors; greet, issue passes, follow security protocols, and escort visitors.
• Answer phone calls professionally and manage inquiries.
• Coordinate recreational, dining, and business activities as requested.
• Coordinate and address maintenance or janitorial work orders as needed.
• Escalate inquiries or complaints from employees and guests.
• Provide team support including office supply management, meeting coordination, and equipment care.
• Create client materials following brand guidelines.

Skills

Problem solving

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You'll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.