Experience Specialist/Receptionist - Family Medicine - West Waterloo

UnityPoint Health; Waterloo (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Disability insurance

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking an Experience Specialist/Receptionist at Family Medicine West Waterloo to warmly greet patients, verify details, schedule visits, and support billing and front-desk operations. You will help create a welcoming, efficient environment in daytime hours, Monday through Friday.

The role combines administrative tasks with strong customer service, HIPAA compliance, and teamwork to ensure smooth clinic operations and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic proficiency in computer systems and scheduling platforms.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Check patients in/out, verify information, update records as needed.
• Schedule and manage appointments using the clinic's EHR system.
• Answer calls, respond to inquiries, direct calls to departments.
• Collect payments and answer billing questions.
• Maintain patient confidentiality and HIPAA compliance.
• Monitor waiting area for cleanliness and flow.
• Coordinate with clinical staff to manage patient flow.
• Perform general admin tasks: data entry, filing, scanning.
• Assist onboarding of new patients and explain clinic policies.

Skills

Customer service

Front desk

HIPAA compliance

Data entry

Education

HS Diploma

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Family Medicine West Waterloo

40/hrs per week (M-F, Daytime Hours) - Full-time + benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment


• Check patients in and out, verify personal and insurance information, and update records as needed


• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system


• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments


• Collect and process payments, issue receipts, and assist with billing questions


• Maintain confidentiality of all patient records and comply with HIPAA regulations


• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic


• Coordinate with clinical staff to manage patient flow and minimize wait times


• Perform general administrative duties such as data entry, filing, faxing, and scanning documents


• Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

• High School Diploma or GED required


• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)


• Excellent interpersonal, communication, and problem-solving skills


• Strong attention to detail and ability to multitask in a fast-paced environment


• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms


• Professional appearance and demeanor