Patient Registration Representative

ADP, Inc.; Waterloo (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Peoples Community Health Clinic is seeking a Patient Registration Representative to greet and register patients, gather demographic and financial information, and create medical records. You will manage phone lines, schedule appointments, and ensure smooth patient flow in a fast-paced clinic in Waterloo, IA.

The role requires strong customer service, attention to detail, and proficiency with MS Office and EHR systems.

Qualifications

• High school diploma required.
• Minimum of 1-year medical office or customer service experience required.
• Completion of Nurse Aide I course, Medical Assistant program, or 1yr direct care in medical office preferred.
• Minimum of 1 year patient care or medical terminology experience preferred.

Responsibilities

• Manages incoming phone calls and patient flow into the clinic.
• Schedules patient appointments in person and by phone.
• Obtains demographic and financial information to create patient records.
• Documents calls and routes requests to appropriate departments.
• Provides accurate intake services for new patients.

Skills

Customer service

Medical terminology

Data entry

Education

High school diploma

1-year medical office or customer service experience

Nurse Aide I / Medical Assistant / direct care (preferred)

1 year patient care or medical terminology experience (preferred)

Tools

MS Office

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Union Waterloo, IA, US

30+ days ago Requisition ID: 1106

Salary: $17.53 Annually

FLSA Classification

Non-exempt

Job Summary/Objective

The Patient Registration Representative registers all patients and provides intake services for new patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

Protected Health Information Requirements/Access

• This position will require the use or disclosure of protected health Information.
• This position will use the Payment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes Medical Information System - Yes

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages incoming phone calls and patient flow into the clinic.
• Schedules patient appointments in person and by phone.
• Uses required techniques to interview patient or designee to obtain demographic and financial information in order to create the medical record.
• Documents phone calls and routes to appropriate department including patient requests for additional information.
• Provides accurate intake services for new patients.
• Obtains Income Verification and Declaration of Income forms as appropriate.
• Documents triage notes as needed.
• Performs various clerical duties.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Follows policies and procedures.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.
• Ensures the privacy and security of merchant card transactions and data .
• Communication – listening, speaking, writing, and reading comprehension
• Ability to work with diverse groups of people.
• Demonstrates a cooperative and courteous manner towards patients, families, and visitors while carrying out job functions
• Ability to work with a large degree of independence.
• Ability to prioritize and process information quickly and accurately.
• Ability to handle money (cash, credit cards, debit cards) responsibly and accurately.
• Working knowledge of MS Office Products (ex. Excel, Word, Outlook, Power Point) and Windows Platform. Must be comfortable moving within an EHR computer system regularly.
• Maintains strict confidence of patient and PCHC information.
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
• Self-motivated, including developing and maintaining own competence as it pertains to the position.

Supervisory Responsibilities

• Not applicable.
• Not applicable.

Work Environment / Personal Protective Equipment

• Not required.

Physical Demands

This position requires continuous sitting (67% - 100% of shift); occasional walking (1% - 33% of shift); occasional carrying up to 10 lbs. (1% - 33% of shift); occasional pushing/pulling up to 100 lbs. (1% - 33% of shift); continuous use of finger dexterity and use of hands/arms for repetitive movement ( 67% - 100% of shift); frequent twisting (34% - 66% of shift); frequent reaching at shoulder level (34% - 66% of shift) and occasional reaching below or above shoulder lever (1% - 33% of shift); requires 20/20 near vision.

Position Type / Expected Hours of Work

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status.

Travel

Occasional driving might be expected for this position.

Education and Experience

• High school diploma
• Minimum of 1-year medical office or customer service experience required.
• Completion of Nurse Aide I course, Medical Assistant program, or 1yr. direct care in medical office preferred.
• Minimum of 1 year patient care or medical terminology experience preferred.

Licensure

• Not applicable

Other Duties

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.