Experience Specialist/Receptionist - Norwalk Family Medicine

UnityPoint Health; Norwalk (IA); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Full-time benefits

Résumé du poste

UnityPoint Health's Norwalk Family Medicine is seeking an Experience Specialist/Receptionist to greet patients, check in and assist with scheduling, answer phones, process co-payments, and coordinate follow-up appointments.

As the first point of contact, you will provide friendly customer service, uphold privacy standards, and support the front desk with accurate EMR entries and insurance paperwork. This full-time role offers benefits and a Monday–Friday 8:00 AM–5:00 PM schedule in Norwalk, IA.

Qualifications

• High School Diploma or equivalent required.

Responsabilités

• Extends a professional welcome to patients and visitors; provides information on services and procedures.
• Cares for check-in/check-out, scheduling, and basic payment handling at the front desk.
• Guides patients to appropriate departments and informs them about wait times.
• Assists with insurance documentation and intake forms as needed.
• Maintains accurate patient records in the EMR system.
• Answers incoming calls and provides non-medical information; ensures confidentiality and compliance.

Connaissances

Customer service

Communication

Empathy

Formation

High School Diploma

Description du poste

• Shift: Monday, Tuesday, Thursday, Friday 8:00AM-5:00PM


• Job ID: 188384
  

• Area of Interest: Patient Services


• FTE/Hours per pay period: .8


• Department: Fam Med- Norwalk- DM


• Shift: Monday, Tuesday, Thursday, Friday 8:00AM-5:00PM


• Job ID: 188384
  

Overview

Experience Specialist/Receptionist

Norwalk Family Medicine

Monday, Tuesday, Thursday, Friday 8:00AM-5:00PM

Full Time Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.


• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.


• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.


• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.


• Guides patients to appropriate departments, clinics, or service areas.


• Keeps patients and families updated about wait times, physician availability, and procedural delays.


• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.


• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.


• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.


• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.


• Answers incoming calls, providing basic information and forwarding calls to the concerned department.


• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.


• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.
  

Qualifications

Education:

• High School Diploma or equivalent required.