Experience Specialist/Receptionist - Cedar Falls

UnityPoint Health; Cedar Falls (IA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid time off

401K matching

Dental and health insurance

Daily Pay

Résumé du poste

UnityPoint Health Clinic in Cedar Falls seeks an Experience Specialist/Receptionist to greet patients, manage front desk duties, and ensure a welcoming visit. You will handle check-ins, scheduling, and basic payments, supporting a smooth patient experience.

The role is full-time (40 hrs/week, Mon-Fri, daytime) with benefits, emphasizing professional service and collaboration with the healthcare team.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Basic proficiency in Microsoft Office and scheduling platforms.
• Professional appearance and demeanor.

Responsabilités

• Greet patients and visitors with warmth and professionalism.
• Check patients in and out and verify personal and insurance information.
• Schedule, confirm, and manage appointments using the clinic's EHR.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Collect payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records in compliance with HIPAA.
• Monitor waiting area for cleanliness, comfort, and orderly traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

Connaissances

Customer service

Front desk

Communication

Multitasking

Microsoft Office

Scheduling systems

Formation

High School Diploma or GED

Outils

EHR scheduling system

Description du poste

• Shift: 8
• Job ID: 188366

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Central Reg - Prairie Pwy - WL
• Shift: 8
• Job ID: 188366

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Will support check-on for Diabetes/Endocrinology, Pediatrics, OB/GYN and Family Med Residency.

40/hrs per week (M-F, Daytime Hours) - Full-time + benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor