Experience Product Leader (Fintech & Wealth)

TIAA; Woodbridge Township (NJ); On-site; USD 173,000 - 238,000; Full time

Job summary

TIAA is seeking an Experience Product Management leader to drive cross-functional product teams and deliver end-to-end client experiences across platforms. This role focuses on defining KPIs, coaching managers, and coordinating roadmaps with Technology and Design to optimize business outcomes.

The ideal candidate has extensive product management and Fintech experience, with a background in Retail and Wealth products, and a drive for innovation and client-centric solutions.

Qualifications

• Bachelor's Degree preferred.
• 10+ years in product management or related field.
• Experience in Fintech and across Retail & Wealth product management is preferred.

Responsibilities

• Define and review KPIs to evaluate impact and effectiveness of solutions.
• Provide leadership, coaching, and managerial support to Product Managers for their assigned core experiences and journeys.
• Lead the Experience product management lifecycle for assigned journey across platforms/channels and internal/external client groups.
• Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
• Champion the client experience across shared sub-products and platforms supporting all clients.
• Diagnose friction in experiences and prioritizes/drives ongoing enhancements through partnerships.
• Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Skills

Product Management

Fintech

Retail

Wealth

Leadership

Analytics

Education

Bachelor's Degree Preferred

Job description

TIAA is seeking an Experience Product Management leader to drive cross-functional product teams and deliver end-to-end client experiences across platforms. This role focuses on defining KPIs, coaching managers, and coordinating roadmaps with Technology and Design to optimize business outcomes.

The ideal candidate has extensive product management and Fintech experience, with a background in Retail and Wealth products, and a drive for innovation and client-centric solutions.