Senior Experience Product Lead - Fintech

TIAA; Waltham (MA); On-site; USD 173,000 - 238,000; Full time

Job summary

TIAA is seeking an experienced Experience Product Leader in Massachusetts to oversee multiple product managers and drive end-to-end client experiences across journeys. You will define KPIs, coach teams, and align cross-functional roadmaps with Technology and Design, delivering measurable improvements for clients and business results.

The role emphasizes strong leadership, strategic roadmap development, and collaboration across platforms to elevate the client experience and support enterprise

Qualifications

• Define and review KPIs to evaluate impact and effectiveness of solutions.
• Provide leadership, coaching, and managerial support to Product Managers for their assigned core experiences and journeys.
• Lead the Experience product management lifecycle for assigned journey across platforms/channels and internal/external client groups.
• Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
• Champion the client experience across shared sub-products and platforms supporting all clients.
• Diagnose friction in experiences and prioritizes/drives ongoing enhancements through partnerships.
• Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Responsibilities

• Lead the Experience product management lifecycle for assigned journey across platforms/channels and internal/external client groups.
• Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
• Champion the client experience across shared sub-products and platforms supporting all clients.
• Diagnose friction in experiences and prioritizes/drives ongoing enhancements through partnerships.
• Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.

Skills

Analytical skills

Collaboration

Continuous improvement

Customer engagement

Data-driven decisions

Group problem solving

Influence

Innovation

Product design

Product management

Performance monitoring

Relationship management

Story telling

Education

Bachelor’s Degree Preferred

Job description

TIAA is seeking an experienced Experience Product Leader in Massachusetts to oversee multiple product managers and drive end-to-end client experiences across journeys. You will define KPIs, coach teams, and align cross-functional roadmaps with Technology and Design, delivering measurable improvements for clients and business results.

The role emphasizes strong leadership, strategic roadmap development, and collaboration across platforms to elevate the client experience and support enterprise