Experience Planning & Client Success Coordinator

Nexora Talent; Austin (TX); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and careeradv

Competitive compensation based on perf

Job summary

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring smooth communication.

You will manage client requests, maintain records, and collaborate with internal teams to deliver high-quality service throughout the planning process. This is a remote-friendly role with opportunities for growth and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in remote or fast-paced environments.
• Basic computer proficiency with email, scheduling tools, and CRM systems.
• Previous customer service or coordination experience is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records and documentation of client interactions.
• Identify client needs and recommend appropriate solutions.

Skills

Communication skills

Interpersonal skills

Organization

Time management

Computer literacy

Customer service experience

Tools

CRM systems

Scheduling tools

Email

Chat platforms

Job description

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring smooth communication.

You will manage client requests, maintain records, and collaborate with internal teams to deliver high-quality service throughout the planning process. This is a remote-friendly role with opportunities for growth and ongoing training.