Remote‑Friendly Experience Planning Coordinator

Nexora Talent; Pflugerville (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and promotion

Competitive compensation based on 绩éis

Job summary

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

In this remote role, you will assist clients, manage requests, and collaborate with internal teams to ensure seamless service delivery, while maintaining accurate records and providing timely support via phone, email, and chat.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote or fast-paced environment.
• Basic computer proficiency (email, scheduling tools, CRM systems).
• Previous customer service or coordination experience is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups in a timely manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records and documentation of client interactions.
• Identify client needs and recommend appropriate solutions.

Skills

Strong communication

Organizational skills

Remote work

CRM familiarity

Customer service experience

Tools

CRM systems

Job description

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

In this remote role, you will assist clients, manage requests, and collaborate with internal teams to ensure seamless service delivery, while maintaining accurate records and providing timely support via phone, email, and chat.