Remote Experience Planner & Client Support Coordinator

Nexora Talent; Schertz (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training

Growth opportunities

Competitive pay

Job summary

Nexora Talent is seeking an experienced, detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

In this remote role, you will assist clients via phone, email, and chat, manage requests and updates, and collaborate with internal teams to ensure seamless service delivery while maintaining accurate records.

Qualifications

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

Responsibilities

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Independent working

Remote work

Computer literacy

Tools

CRM systems

Scheduling tools

Job description

Nexora Talent is seeking an experienced, detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

In this remote role, you will assist clients via phone, email, and chat, manage requests and updates, and collaborate with internal teams to ensure seamless service delivery while maintaining accurate records.