Experience Manager: Elevate Guest Experience & Growth

Ulta Beauty, Inc.; Flagstaff (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, and guest coordinators. You will drive top-line sales, guest satisfaction, and services across makeup and retail offerings.

The role emphasizes leadership, accountability, and consistent execution of Ulta Beauty’s mission, values, and guest experience standards in a fast-paced retail environment.

Qualifications

• Bachelor’s degree preferred and relevant leadership experience.
• Cosmetology license or cosmetology management license where required by state law.
• Strong customer service orientation with ability to develop top talent.

Responsibilities

• Lead a team of stylists, estheticians, and coordinators to deliver exceptional guest experiences.
• Drive top-line sales growth and manage store operations and payroll budgets.
• Ensure compliance with company policies and standards, including guest engagement programs.
• Coach and develop associates, conduct performance reviews, and promote engagement.

Skills

Basic technology proficiency

Excellent communication

Collaboration & teamwork

Organizational skills

Stress management

Education

Bachelor’s degree preferred

Cosmetology license/management license (state as required)

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, and guest coordinators. You will drive top-line sales, guest satisfaction, and services across makeup and retail offerings.

The role emphasizes leadership, accountability, and consistent execution of Ulta Beauty’s mission, values, and guest experience standards in a fast-paced retail environment.