Experience Management Product Leader (XM)

T-Mobile; Factoria (WA); Presencial; USD 100.000 - 181.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k) plan with company match

Money coaching and financial wellbeing

Descripción de la vacante

T-Mobile seeks a Product Manager for its Experience Management (XM) program to own end-to-end XM delivery and ROI. You will lead cross-functional teams across EXE, PIE, ServiceNow, Cyber, ISAM, HR&WE, and more to translate strategy into measurable improvements.

The role emphasizes data fluency, ROI reasoning, and stakeholder leadership to ship insight-driven actions on a 2-4 week cadence, aligning with business objectives and workforce experiences.

Formación

• Bachelor's Degree plus 5 years of related work experience.
• 4-7 years relevant Product Management experience in an agile software environment.
• Experience with employee-experience, VoC/VoE, sentiment, or XLA/SLA measurement programs is strongly preferred.

Responsabilidades

• Owns the Experience Management (XM) program end to end, including XLAs and the roadmap.
• Translates XM strategy into features and user stories for Dev and data teams.
• Collaborates with multiple partner teams to drive program priorities and funding.
• Generates dashboards and reports tracking ROI and experience health.

Conocimientos

Agile Methodology

Backlog Management

Data Analysis

Market Research

Product Management

Stakeholder Management

Strategic Thinking

User Experience

Technical Writing

Cost-Benefit Analysis

Educación

Bachelor's Degree + 5 years related work experience

Advanced degree (preferred)

Descripción del empleo

T-Mobile seeks a Product Manager for its Experience Management (XM) program to own end-to-end XM delivery and ROI. You will lead cross-functional teams across EXE, PIE, ServiceNow, Cyber, ISAM, HR&WE, and more to translate strategy into measurable improvements.

The role emphasizes data fluency, ROI reasoning, and stakeholder leadership to ship insight-driven actions on a 2-4 week cadence, aligning with business objectives and workforce experiences.