Experience Management PM (XM) — Shape Employee Experience

T-Mobile; Overland Park (KS); Presencial; USD 116.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee stock grants

Employee stock purchase plan

401(k) program

Paid time off and holidays

Descripción de la vacante

T-Mobile is seeking a Product Manager for its Experience Management (XM) program in the United States. You will lead end-to-end XM delivery, align XLAs with business goals, and work with EXE, PIE, ServiceNow, and HR teams to improve employee experience and productivity.

Responsibilities include creating features, managing backlogs, and delivering dashboards and readouts that quantify ROI and performance. Strong collaboration and data-driven insight are essential.

Formación

• Bachelor's Degree plus 5 years of related work experience or an advanced degree with 3 years of related experience.
• 4-7 years of Relevant Product Management experience in an agile software product development environment.
• Experience with employee-experience, VoC/VoE, sentiment, or XLA/SLA measurement programs is strongly preferred.

Responsabilidades

• Owns the XM program end to end, including XLAs, roadmap and governance.
• Translate strategy into features and user stories for data pipelines and dashboards.
• Collaborate with multiple partner teams to deliver quarterly releases and ROIs.
• Generate the XLA Scorecard, program readouts, and KPIs for productivity and ROI.

Conocimientos

Agile Methodology

Backlog Management

Business Acumen

Data Analysis

Market Research

Product Management

Stakeholder Management

Strategic Thinking

Technical Writing

User Experience (UX)

Cost-Benefit Analysis

Age≥18

US work authorization

Educación

Bachelor's Degree + 5 years experience

Advanced degree + 3 years experience

Descripción del empleo

T-Mobile is seeking a Product Manager for its Experience Management (XM) program in the United States. You will lead end-to-end XM delivery, align XLAs with business goals, and work with EXE, PIE, ServiceNow, and HR teams to improve employee experience and productivity.

Responsibilities include creating features, managing backlogs, and delivering dashboards and readouts that quantify ROI and performance. Strong collaboration and data-driven insight are essential.