Experience Management Product Manager: Insights to Impact

T-Mobile; Overland Park (KS); Vor Ort; USD 116.000 - 157.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Bonus eligibility

Zusammenfassung

T-Mobile is seeking a Product Manager for the Experience Management (XM) program to own end-to-end delivery, align workforce experience with business objectives, and lead a cross-functional team through the Insight Release Train.

You will translate strategy into features, manage XLAs, oversee ROI analyses, and partner with EXE, PIE, ServiceNow, HR&WE, and others to deliver measurable productivity gains.

Qualifikationen

• Bachelor's degree required with 5+ years of related product management experience in an agile software environment.
• Experience with VoC/VoE, sentiment, or XLA/SLA measurement is strongly preferred.
• Excellent stakeholder management and communication skills.

Aufgaben

• Owns XM end-to-end with XLAs and governance; manages the Insight Release Train backlog and priorities.
• Translates XM strategy into detailed features and user stories for Dev/data teams.
• Collaborates with EXE, PIE, ServiceNow, Cyber, HR&WE, PMT to deliver measurable productivity gains.
• Develops and maintains the XLA Scorecard, program readouts, and ROI analyses.

Kenntnisse

Agile Methodology

Backlog Management

Data Analysis

Market Research

Product Management

Stakeholder Management

Strategic Thinking

Technical Writing

UX

Cost-Benefit Analysis

Ausbildung

Bachelor's Degree in related field

Advanced degree

Jobbeschreibung

T-Mobile is seeking a Product Manager for the Experience Management (XM) program to own end-to-end delivery, align workforce experience with business objectives, and lead a cross-functional team through the Insight Release Train.

You will translate strategy into features, manage XLAs, oversee ROI analyses, and partner with EXE, PIE, ServiceNow, HR&WE, and others to deliver measurable productivity gains.