Experience Management Intern: CX Insights & Strategy

HB Fuller; Saint Paul (MN); On-site; USD 46,000 - 52,000; Part time

Benefits offered by this job

12-week paid internship

Job summary

H.B. Fuller in St. Paul, MN is offering a paid internship within the Marketing Communications department.

You will support Experience Management initiatives by updating journey maps, personas, and Voice of Customer insights, while collaborating with product management and marketing teams to drive growth across 32 global market segments. The program runs 12 weeks (end of May to mid-August) with orientation, networking events, and a final presentation to showcase your development.

Qualifications

• Currently pursuing bachelor's degree in Business Administration, Information Technology, Marketing, Communications, or equivalent.
• High proficiency with a range of computer systems and tools.
• Experience using Canva and other content creation and graphic design tools.
• Prior internship experience a plus.
• Must be detailed oriented, and able to be a self-starter in order to complete projects.

Responsibilities

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects.
• Integrate findings into project or continuous improvement roadmap(s).
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments.
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy.
• Prepare and present key findings and recommendations to senior leadership.

Skills

Computer systems proficiency

Self-starter

Education

Bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent

Tools

Canva

Job description

H.B. Fuller in St. Paul, MN is offering a paid internship within the Marketing Communications department.

You will support Experience Management initiatives by updating journey maps, personas, and Voice of Customer insights, while collaborating with product management and marketing teams to drive growth across 32 global market segments. The program runs 12 weeks (end of May to mid-August) with orientation, networking events, and a final presentation to showcase your development.