Experience Management Intern

H.B. Fuller; Saint Paul (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health & wellness benefits

401K contributions

Paid time off

Paid holidays

Job summary

H.B. Fuller in Saint Paul, MN offers a 12-week paid internship in Marketing Communications, supporting Experience Management initiatives such as journey maps, personas, and VoC insights.

You will collaborate with multiple departments and gain exposure to senior leadership through final presentations. The role targets students pursuing a bachelor’s degree in Business Administration, IT, Marketing, or Communications, with strong computer skills and Canva experience.

Qualifications

• Pursuing bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent.
• High proficiency with a range of computer systems and tools.
• Experience using Canva and other content creation and graphic design tools.
• Prior internship experience a plus.
• Must be detailed oriented, and able to be a self-starter in order to complete projects.

Responsibilities

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects.
• Integrate findings into project or continuous improvement roadmap(s).
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments.
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy.
• Prepare and present key findings and recommendations to senior leadership.

Skills

Analytical thinking

Self-starter

Education

Bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent

Tools

Canva

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

What you can expect from H.B. Fuller’s Internship Program:

You’ll be joining a cohort of talented students from a variety of schools across the U.S. We hire interns in the following positions: Process Engineering, R&D, Strategic Sourcing, Technical Sales, Supply Chain, Product Marketing, Information Technology, and more.

The projects we task our interns to lead are impactful and meaningful to our organization. You’ll be supported by your Manager and Mentor to gain in-depth knowledge of the adhesive industry and collaborate with various departments and functions. We also offer an established path for next-level opportunities – making this internship the starting point for a long-term career path.

Location: St. Paul, MN

Department: Marketing Communications

Our Internship Experience includes:

• 12-week paid program beginning the end of May to mid-August to gain insight and knowledge in your field.
• Interactive orientation and events with skilled professionals in your field, including managers, directors, and CEO.
• Multiple networking, volunteer and fun events – both virtual and in-person.
• Impactful projects that make a difference internally and externally for H.B. Fuller.
• End of summer final presentation to showcase your career development with support from managers and peers.

Position Overview:

We are looking for a motivated and detail-oriented intern to support our Experience Management initiatives. This role will contribute to strategic projects aimed at enhancing our understanding of customer needs and expectations through updated journey maps, personas, online feedback and behaviors, and Voice of Customer (VoC) insights.

Primary Responsibilities (5-7 bullet points)

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects.
• Integrate findings into project or continuous improvement roadmap(s).
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments.
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy.
• Prepare and present key findings and recommendations to senior leadership.

Minimum Qualifications/Requirements

• Currently pursuing bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent.
• High proficiency with a range of computer systems and tools
• Experience using Canva and other content creation and graphic design tools
• Prior internship experience a plus
• Must be detailed oriented, and able to be a self-starter in order to complete projects

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is $22-$25 per hour.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.