Customer Experience Strategy Intern

H.B. Fuller; Saint Paul (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health & wellness benefits

401K contributions

Paid time off

Paid holidays

Job summary

H.B. Fuller in Saint Paul, MN offers a 12-week paid internship in Marketing Communications, supporting Experience Management initiatives such as journey maps, personas, and VoC insights.

You will collaborate with multiple departments and gain exposure to senior leadership through final presentations. The role targets students pursuing a bachelor’s degree in Business Administration, IT, Marketing, or Communications, with strong computer skills and Canva experience.

Qualifications

• Pursuing bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent.
• High proficiency with a range of computer systems and tools.
• Experience using Canva and other content creation and graphic design tools.
• Prior internship experience a plus.
• Must be detailed oriented, and able to be a self-starter in order to complete projects.

Responsibilities

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects.
• Integrate findings into project or continuous improvement roadmap(s).
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments.
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy.
• Prepare and present key findings and recommendations to senior leadership.

Skills

Analytical thinking

Self-starter

Education

Bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent

Tools

Canva

Job description

H.B. Fuller in Saint Paul, MN offers a 12-week paid internship in Marketing Communications, supporting Experience Management initiatives such as journey maps, personas, and VoC insights.

You will collaborate with multiple departments and gain exposure to senior leadership through final presentations. The role targets students pursuing a bachelor’s degree in Business Administration, IT, Marketing, or Communications, with strong computer skills and Canva experience.