Experience Management Intern: Shape Customer Journeys

H.B. Fuller Company; Saint Paul (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

401K contributions

Paid time off

Paid holidays

Job summary

H.B. Fuller Company in Saint Paul, MN is offering a paid 12-week internship across Marketing Communications, with opportunities in multiple fields. You’ll be supported by a Manager and Mentor to gain hands-on experience and collaborate with various departments and functions.

The Internship Experience includes orientation, networking events, and a final presentation. You will support Experience Management initiatives, analyze customer insights, journey maps, and Voice of Customer data to inform

Qualifications

• Currently pursuing bachelor’s degree in Business Administration, Information Technology, Marketing, Communications, or equivalent.
• High proficiency with a range of computer systems and tools.
• Experience using Canva and other content creation and graphic design tools.
• Prior internship experience a plus.

Responsibilities

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects.
• Integrate findings into project or continuous improvement roadmap(s).
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments.
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy.
• Prepare and present key findings and recommendations to senior leadership.

Skills

Computer proficiency

Graphic design familiarity

Internship experience a plus

Education

Bachelor's degree candidate

Tools

Canva

Job description

H.B. Fuller Company in Saint Paul, MN is offering a paid 12-week internship across Marketing Communications, with opportunities in multiple fields. You’ll be supported by a Manager and Mentor to gain hands-on experience and collaborate with various departments and functions.

The Internship Experience includes orientation, networking events, and a final presentation. You will support Experience Management initiatives, analyze customer insights, journey maps, and Voice of Customer data to inform