Experience Leader — Beauty Retail & Services Growth

Ulta Beauty, Inc.; New Bern (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail. You will drive guest satisfaction, nurture talent, and ensure top-line sales growth while upholding Ulta Beauty’s mission and values.

In this role, you will manage staffing, scheduling, and training, develop engaging guest experiences, and coach associates to deliver consistent service excellence in a dynamic retail environment.

Qualifications

• Bachelor’s degree preferred and cosmetology license where required by state law.
• Proven leadership experience in fast-paced retail and salon environments.
• Strong guest service skills and ability to coach staff.

Responsibilities

• Lead a high-performing team to deliver exceptional guest experiences and top-line sales growth.
• Manage salon and boutique operations, scheduling, and payroll within budget.
• Develop staff through coaching, training, and performance reviews.

Skills

Guest experience

Leadership

Communication

Team building

Sales driven

Education

Bachelor’s degree preferred

Cosmetology license and/or cosmetology management license where required by state law

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail. You will drive guest satisfaction, nurture talent, and ensure top-line sales growth while upholding Ulta Beauty’s mission and values.

In this role, you will manage staffing, scheduling, and training, develop engaging guest experiences, and coach associates to deliver consistent service excellence in a dynamic retail environment.