Experience Lead — Retail Pet Services

PetSmart; Saint Louis Park (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Customer Service Lead (Key Holder) in Minnesota. This role drives the customer experience, supports store operations, and leads by example to deliver exceptional pet parent service.

You will assist with opening/closing, coaching teammates, and promoting store initiatives while maintaining store standards and a safe, welcoming environment. Ideal candidates have 2+ years of retail experience, strong communication, and the ability to work evenings, weekends, and

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability with evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development.
• Backs up to operate POS systems and handle cash transactions.
• Promotes store events, marketing, adoptions, and partnerships.
• Ensures store standards and safety for associates, pets, and customers.
• Assist other departments as required.

Skills

Retail experience

Leadership experience

Full-time availability

Computer applications

Written and verbal communication

Under pressure

Organizational skills

Job description

PetSmart is seeking a Retail Customer Service Lead (Key Holder) in Minnesota. This role drives the customer experience, supports store operations, and leads by example to deliver exceptional pet parent service.

You will assist with opening/closing, coaching teammates, and promoting store initiatives while maintaining store standards and a safe, welcoming environment. Ideal candidates have 2+ years of retail experience, strong communication, and the ability to work evenings, weekends, and