Experience Lead — Retail Customer Service

PetSmart; West Palm Beach (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Zusammenfassung

PetSmart in Florida seeks a Retail Customer Service Lead (Key Holder) to supervise daily store operations, guide associates, and ensure excellent pet parent service.

You will support merchandising, safety, cash handling, and open/close procedures while fostering a friendly, team-oriented environment.

The role requires 2+ years retail experience and full-time availability, including evenings and weekends.

Qualifikationen

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Aufgaben

• Facilitates the associate experience and supports associate development.
• Leads and directs associates when acting as the Leader on Duty.
• Address and administer associate complaints and grievances.
• Promotes and coordinates store events and marketing for Adoptions and Vet partnerships.
• Responsible for live pet sales and pet adoptions.
• Backup to operate point-of-sale (POS) systems and handle cash transactions.
• Maintains store standards and a culture of empowerment with policy compliance.
• Ensures a safe environment for associates, pets, and pet parents.
• Assists with opening and closing procedures and other duties as assigned.

Kenntnisse

Leadership

Customer service

Tools

POS systems

MS Office

Jobbeschreibung

PetSmart in Florida seeks a Retail Customer Service Lead (Key Holder) to supervise daily store operations, guide associates, and ensure excellent pet parent service.

You will support merchandising, safety, cash handling, and open/close procedures while fostering a friendly, team-oriented environment.

The role requires 2+ years retail experience and full-time availability, including evenings and weekends.