Lead, Retail Pet Care & Customer Experience

PetSmart, Inc.; Broomfield (CO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart, Inc. in Colorado is seeking a Retail Customer Service Lead (Key Holder) to provide outstanding pet-parent service, support store operations, and drive loyalty initiatives. You will supervise daily tasks, assist customers, and act as Leader on Duty when needed.

The role emphasizes people leadership, merchandising, safety, and collaboration with teams. Flexibility for evenings, weekends, and holidays is required; prior retail leadership helps you excel in this fast-paced environment.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability; flexibility for evenings, weekends, and holidays.
• Proficiency with computer applications and POS systems.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates associate experience and supports development.
• Leads when acting as Leader on Duty and delegates daily tasks.
• Promotes store events, customer service, and merchandising standards.
• Ensures safety and cleanliness in the store and handles cash with accuracy.

Skills

Leadership experience

Customer service

Written and verbal communication

Proficiency in computer applications

Ability to work under pressure

Organizational skills

Job description

PetSmart, Inc. in Colorado is seeking a Retail Customer Service Lead (Key Holder) to provide outstanding pet-parent service, support store operations, and drive loyalty initiatives. You will supervise daily tasks, assist customers, and act as Leader on Duty when needed.

The role emphasizes people leadership, merchandising, safety, and collaboration with teams. Flexibility for evenings, weekends, and holidays is required; prior retail leadership helps you excel in this fast-paced environment.