Pet Store Experience Lead: Customer Service & People

PetSmart; Clearwater (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Clearwater, Florida is seeking a Retail Customer Service Lead (Key Holder) to provide exceptional service to pet parents while promoting the company's mission and values. This role involves leading associates, ensuring safety and cleanliness, and driving the overall pet parent experience.

The ideal candidate will have at least 2 years of retail experience and leadership qualities, with responsibilities including training associates and managing daily operations. PetSmart offers a supportive environment and various benefits to employees.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability required including evenings, weekends, and holidays.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide exceptional pet parent service and uphold company values.
• Facilitate associate experience and support development.
• Address and administer associate complaints and grievances.

Skills

Retail experience in a customer-focused environment

Leadership experience

Proficiency in computer applications

Strong written and verbal communication skills

Organizational skills and attention to detail

Job description

PetSmart in Clearwater, Florida is seeking a Retail Customer Service Lead (Key Holder) to provide exceptional service to pet parents while promoting the company's mission and values. This role involves leading associates, ensuring safety and cleanliness, and driving the overall pet parent experience.

The ideal candidate will have at least 2 years of retail experience and leadership qualities, with responsibilities including training associates and managing daily operations. PetSmart offers a supportive environment and various benefits to employees.