Experience Designer, Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Experience Design Senior Associate within Kinexys to shape the user experience across digital payments, digital assets, and platform experiences.

You will collaborate with cross‑functional teams to apply experience design principles that balance user needs with business goals. Lead with inclusive, accessible design, use information architecture and storyboarding to improve navigation and findability, and translate data into insights that guide design

Qualifications

• 3+ years in a UX design role focused on digital products
• Ability to create visually appealing, functional designs using industry-standard tools (Figma/Sketch/Adobe)
• Experience designing and optimizing user experiences across web, mobile, and other digital channels
• Ability to interpret complex data and transform it into actionable insights
• Proficient understanding of inclusive design and accessibility guidelines

Responsibilities

• Design and develop elegant solutions to interaction problems across multiple products and platforms, ensuring consistency
• Apply information architecture and storyboarding to improve navigation and findability
• Conduct data-driven analyses to inform design decisions and convert data into insights
• Collaborate with cross-functional teams to incorporate inclusive design and accessibility standards
• Iterate with user feedback to continuously improve the user experience
• Assist in analyzing market trends and user research to inform design decisions and strategy

Skills

UX design

Figma

Sketch

Adobe Creative Suite

Information architecture

Accessibility

Data-driven design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Corporate & Investment Bank (CIB) – Kinexys (Digital Payments, Digital Assets, and Platform Experience), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's platforms will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and intuitive experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Experience designing for enterprise financial platforms, including payments, treasury services, or digital asset workflows
• Familiarity with complex, regulated environments and designing within constraints such as compliance, risk, and operational requirements
• Demonstrated ability to contribute to product strategy and problem framing, not just execution
• Experience working within or contributing to design systems (e.g., Salt) and scaling design consistency across products
• Strong stakeholder management skills, with the ability to influence product, engineering, and business partners
• Experience working across distributed/global teams (e.g., New York, London)
• Exposure to end-to-end enterprise workflows such as onboarding, user management, entitlements, or transaction journeys
• Ability to navigate ambiguity and drive clarity in early-stage discovery and definition work