Product Design, Senior Associate - Card

JPMorgan Chase & Co.; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Design Senior Associate to shape the user experience of our card benefits products, blending user needs with business goals within financial services.

You will collaborate with product designers, researchers and engineers to craft inclusive, accessible experiences across devices. Leverage information architecture, storytelling, and data-informed decisions to improve navigation and overall satisfaction.

Qualifications

• 3+ years in a user experience design role
• Ability to create visually appealing and functional designs with industry tools
• Experience designing for web, mobile, and other digital channels
• Ability to translate data into actionable design decisions
• Strong understanding of inclusive design and accessibility

Responsibilities

• Design and develop elegant solutions to interaction problems across products and platforms
• Apply information architecture and storytelling to improve navigation and findability
• Conduct data-driven analyses to inform design decisions
• Collaborate with cross-functional teams to implement inclusive design and accessibility
• Iterate designs based on user feedback and insights
• Analyze market trends and user research to inform strategy
• Collaborate with other design teams on end-to-end journeys across cards ecosystem

Skills

UX design

Figma/Sketch

Cross-functional

Information architecture

Accessibility

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As a Product Design Senior Associate in the Design & Customer Experience Card Benefits Experience Design Team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

In the Design & Customer Experience Card Benefits Experience Design Team, you will work alongside other product designers, content strategists and researchers to craft solutions to problems that affect the benefits ecosystem of Chase card customers. You will work cross-functionally with product and engineering partners to bring them to fruition and interface with our data & analytics team to understand the outcomes and impact of your output.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Work with other design teams within Card on end-to-end horizontal journeys that span multiple products to enhance and strengthen our ecosystem of experiences outside of the Loyalty vertical

Required qualifications, skills, and capabilities

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, skills, and capabilities

• Proven ability to constructively and productively collaborate with cross-functional partners, articulate design decisions and create alignment on product decisions for both output and outcomes